AI agent for managing tickets and users in Zendesk via

Automates interaction with Zendesk through an AI agent, exposing full CRUD operations for tickets, users, and organizations. Enables integration of support workflows with external AI systems via an MCP server built on n8n and LangChain.

## Who it´s for
- Support teams using AI to automate ticket handling.
- Developers building AI agents integrated with Zendesk.
- SaaS companies automating customer support via MCP servers.

## What the automation does
- Processes requests from AI agents via AI tool calls.
- Performs create, read, update, and delete operations on Zendesk tickets.
- Manages user and organization data (CRUD) in Zendesk.
- Acts as an MCP server, enabling programmatic access to Zendesk API.
- Integrates with external AI systems for autonomous request processing.

## What´s included
- Ready-to-use n8n workflow.
- Trigger and handler logic based on LangChain.
- Integrations with Zendesk via REST API.
- Basic text instructions for launch and adaptation.

## Requirements for setup
- n8n account (cloud or self-hosted).
- Zendesk account with API access (token or credentials).
- Configured environment for running LangChain and MCP server.

## Benefits and outcomes
- Reduced support load through automated request handling.
- Fast AI access to up-to-date customer and ticket data.
- Ability to control Zendesk via voice, chat, and other AI interfaces.
- Faster response to customer inquiries without agent involvement.
- Scalability through low-code architecture.

## Important: template only
Important: you are purchasing a ready-made automation workflow template only. Rollout into your infrastructure, connecting specific accounts and services, 1:1 setup help, custom adjustments for non-standard stacks and any consulting support are provided as a separate paid service at an individual rate. To discuss custom work or 1:1 help, contact via в чате.