AI support bot on Telegram with Google Docs access for

This automation delivers scalable, accurate customer support in Telegram using a LangChain-powered AI agent that retrieves context from Google Docs. Ideal for businesses with repetitive inquiries like working hours, return policies, or onboarding steps.

## Who it´s for
- Business owners looking to automate Telegram-based customer support
- SaaS companies needing automated onboarding workflows
- E-commerce stores with frequent shipping and return questions
- Internal teams using Telegram as a corporate messenger
- Freelancers scaling client service without hiring agents

## What the automation does
- Receives user messages via Telegram
- Processes queries using an OpenAI-powered LangChain agent with RAG
- Retrieves contextual information from a specified Google Doc (e.g., FAQs, SOPs)
- Maintains short-term conversation memory for coherent responses
- Sends accurate, knowledge-based replies back to the user in Telegram

## What´s included
- Ready-to-use n8n workflow
- Trigger and handler logic based on incoming messages
- Integrations with Telegram, Google Docs API, and OpenAI
- Basic text guide for setup and adaptation

## Requirements for setup
- n8n account (cloud or self-hosted)
- Telegram bot token
- Access to a Google Doc containing reference content (FAQs, policies)
- OpenAI API key

## Benefits and outcomes
- Reduced workload for human agents
- 24/7 response availability
- High accuracy by grounding answers in documented knowledge
- Minimized risk of misinformation
- Scalable support without additional hires
- Faster customer onboarding

## Important: template only
Important: you are purchasing a ready-made automation workflow template only. Rollout into your infrastructure, connecting specific accounts and services, 1:1 setup help, custom adjustments for non-standard stacks and any consulting support are provided as a separate paid service at an individual rate. To discuss custom work or 1:1 help, contact via в чате.