AI customer support chatbot with memory and Google Driv

This automation delivers 24/7 AI-powered customer support via website chat. Built on n8n and LangChain, it combines conversation memory from Airtable with contextual data from a Pinecone vector store trained on Google Drive documents. Ideal for businesses with evolving documentation and high-volume customer queries.

## Who it´s for
- Business owners needing automated website customer support
- Companies using Google Drive for documentation and wanting to integrate it into a chatbot
- B2B support teams handling frequent pricing, booking, and policy inquiries
- Websites with multilingual audiences requiring culturally adapted responses
- SaaS companies aiming to reduce support team workload

## What the automation does
- Receives user messages from a website chat interface
- Retrieves conversation history from Airtable to maintain context
- Enriches context with relevant data from Pinecone vector store (populated from Google Drive)
- Generates natural-language responses using OpenAI and OpenRouter models
- Saves updated interaction memories back to Airtable
- Automatically ingests new knowledge when PDFs or docs are added to Google Drive

## What´s included
- Ready-to-use n8n workflow with LangChain agent logic
- Trigger handlers for chat messages and manual testing
- Integrations with Airtable, Google Drive API, Pinecone, OpenAI, and OpenRouter
- Basic text guide for setup and adaptation

## Requirements for setup
- n8n instance with external API access
- Active accounts in Airtable, Google Drive, Pinecone, OpenAI, and OpenRouter
- Valid API keys and read/write permissions across services
- Access to a designated Google Drive folder with company documentation
- Pre-configured Airtable base for dialogue history storage

## Benefits and outcomes
- Reduced workload on human support agents
- Instant responses to customer inquiries 24/7
- Personalized replies using persistent conversation memory
- Self-updating knowledge base via Google Drive sync
- High accuracy through real-time document grounding
- Scalable support without hiring additional staff
- Improved customer experience through conversational continuity

## Important: template only
Important: you are purchasing a ready-made automation workflow template only. Rollout into your infrastructure, connecting specific accounts and services, 1:1 setup help, custom adjustments for non-standard stacks and any consulting support are provided as a separate paid service at an individual rate. To discuss custom work or 1:1 help, contact via в чате.