AI analyzes support queries from email/chat, drafts Ger

Automation for B2B customer support teams handling technical products. Processes incoming requests from email and chat, uses AI to detect intent, sentiment, and urgency, aggregates context from Google Sheets, Google Drive, and ERP systems, and generates professional German-language response drafts. All drafts require agent approval before delivery.

## Who it´s for
- Customer support teams in B2B companies serving German-speaking clients.
- Teams using Google Workspace for documentation and ticket management.
- Companies aiming to reduce response time without sacrificing communication quality.
- Organizations relying on ERP systems for inventory and pricing data.

## What the automation does
- Analyzes incoming emails and chat messages using LangChain and OpenAI GPT-4o-mini.
- Detects category, urgency, sentiment, and key parameters (e.g., product model).
- Retrieves support history from Google Sheets, manuals from PDFs in Google Drive, and real-time data from ERP via HTTP API.
- Generates German-language response drafts with step-by-step solutions or pricing details.
- Sends drafts to agents for final approval.
- Triggered by new email, chat message, or external webhook.

## What´s included
- Ready-to-use n8n workflow with full processing logic.
- Trigger and conditional routing logic.
- Integrations with Gmail, Google Sheets, Google Drive, Chat Interface (Webhook), ERP System (Mock API).
- Basic text guide for setup and adaptation.

## Requirements for setup
- n8n account with workflow execution access.
- Gmail account with read permissions.
- Google Workspace account with access to Sheets and Drive files.
- ERP system API access (or mock version) via HTTP.
- OpenAI API key with access to GPT-4o-mini.

## Benefits and outcomes
- Reduces initial query analysis time to seconds.
- Improves response accuracy through automated context aggregation.
- Enables professional-level German communication without human translators.
- Maintains communication quality via mandatory agent approval.
- Unified processing of multi-channel requests (email and chat).
- Scalable: handles dozens of tickets daily with one template.

## Important: template only
Important: you are purchasing a ready-made automation workflow template only. Rollout into your infrastructure, connecting specific accounts and services, 1:1 setup help, custom adjustments for non-standard stacks and any consulting support are provided as a separate paid service at an individual rate. To discuss custom work or 1:1 help, contact via Telegram: @gleb923.