AI assistant in Slack for automated answers from docs a

This automation template streamlines employee support by enabling an AI assistant in Slack to answer common questions using internal documentation (Google Docs). When no answer is found, it offers to forward the query to HR or IT via Gmail, using contact data from Google Sheets. Built on n8n with LangChain agents, it reduces response time and team workload.

## Who it´s for
- HR specialists automating responses to common employee questions
- IT support teams in companies using Slack for internal communication
- Corporate channel administrators looking to deploy an AI assistant
- Companies aiming to reduce support load through automation

## What the automation does
- Listens to user messages in Slack as a trigger
- Searches for answers in a knowledge base (Google Docs)
- Generates context-aware responses using OpenAI and LangChain (last 5 messages remembered)
- If no answer is found, suggests forwarding the query to HR or IT
- Upon user confirmation, creates and sends an email via Gmail using recipient data from Google Sheets
- Ignores bot messages, processes only real user inputs
- Sends a temporary ´I´m on it...´ status and deletes it after final response

## What´s included
- Ready-to-use workflow for n8n
- Trigger and handler logic powered by LangChain
- Integrations with Slack, Google Docs, Google Sheets, Gmail, and OpenAI
- Basic setup and adaptation guide

## Requirements for setup
- n8n account with workflow editing access
- Slack workspace with bot creation and message reading permissions
- Google Docs file containing internal documentation (e.g., employee handbook)
- Google Sheets file with HR and IT contact emails
- Gmail account with API enabled and sending permissions
- OpenAI API key for language model access

## Benefits and outcomes
- Reduces HR and IT workload by handling repetitive inquiries automatically
- Faster response times — real-time answers in Slack
- Single source of truth: all answers pulled from up-to-date documentation
- Seamless escalation path for unresolved issues
- Context retention for more accurate, conversational responses
- Full audit trail via n8n execution logs

## Important: template only
Important: you are purchasing a ready-made automation workflow template only. Rollout into your infrastructure, connecting specific accounts and services, 1:1 setup help, custom adjustments for non-standard stacks and any consulting support are provided as a separate paid service at an individual rate. To discuss custom work or 1:1 help, contact via Telegram: @gleb923.