WhatsApp support bot: answers FAQs on hours, pricing, a

This automation enables small businesses and support teams to instantly respond to common customer inquiries via WhatsApp without manual input. It runs 24/7, reducing team workload and improving response times.

## Who it´s for
- Small businesses needing automated customer support via WhatsApp
- Support teams aiming to reduce operator workload
- Companies using WhatsApp Business for client communication
- Business owners who want to provide 24/7 information without manual intervention

## What the automation does
- Receives incoming text messages from WhatsApp
- Analyzes message content for keywords (e.g., ´open´, ´cost´, ´address´)
- Identifies query intent and sends predefined responses
- Sends a welcome menu upon receiving greetings like ´hello´
- Ignores voice messages, responding only to text
- Triggers a fallback message with command hints for unknown queries

## What´s included
- Ready-to-use n8n workflow
- Trigger and handler logic for incoming messages
- Integrations with WhatsApp Business API via HTTP Webhook
- Basic setup and adaptation guide

## Requirements for setup
- n8n account (cloud or self-hosted)
- Access to WhatsApp Business API
- Configured HTTP Webhook to receive messages

## Benefits and outcomes
- Reduces support load by 30–50%
- Enables 24/7 instant customer responses
- Eliminates response delays for common questions
- Maintains communication in a single channel — WhatsApp
- Minimizes errors from manual handling
- Automates first-touch interactions with new users

## Important: template only
Important: you are purchasing a ready-made automation workflow template only. Rollout into your infrastructure, connecting specific accounts and services, 1:1 setup help, custom adjustments for non-standard stacks and any consulting support are provided as a separate paid service at an individual rate. To discuss custom work or 1:1 help, contact via в чате.