Website chatbot with AI routing to support, calendar, a

This automation template enables deployment of an intelligent website chatbot that automatically processes user inquiries, analyzes intent, and routes requests to the appropriate subsystem: knowledge base responses, meeting booking, or human support escalation. Built on n8n with LangChain and a modular AI agent architecture.

## Who it´s for
- Business website owners seeking automated customer support
- Marketing agencies offering consultations and needing client booking
- Companies using FAQs and documentation for self-service
- SaaS products requiring smart on-site chatbots
- Customer support teams aiming to reduce workload through initial contact automation

## What the automation does
- Receives user messages via webhook from a website chat widget
- Central AI agent analyzes the query using OpenAI and contextual memory (last 10 messages)
- Routes request to one of three sub-agents: RAG (knowledge base answers), calendarAgent (schedules meetings), ticketAgent (creates support tickets)
- Answers questions instantly using up-to-date documentation via RAG
- Collects name, email, and preferred time; checks calendar availability (Google/Outlook); books appointment
- For complex or uncovered queries, offers human contact and creates a ticket with details

## What´s included
- Ready-to-use n8n workflow with routing logic
- Trigger handling logic (http_webhook, chat_message_received)
- Integrations with Website Chat Widget, Google Calendar or Outlook, Email (SMTP/SendGrid), Internal Knowledge Base API
- Basic text instructions for setup and adaptation

## Requirements for setup
- n8n instance (self-hosted or cloud)
- OpenAI API key and access to a vector store
- Website chat widget configured to send data via webhook
- Access to Google Calendar or Outlook for scheduling
- SMTP/SendGrid credentials for notifications
- Internal Knowledge Base API access for RAG functionality

## Benefits and outcomes
- Reduced workload for support staff
- Faster response times to customer inquiries
- Increased conversion through automated consultation booking
- Seamless conversation continuity via context-aware memory
- Minimized missed leads and support requests
- Enhanced brand perception through intelligent interaction

## Important: template only
Important: you are purchasing a ready-made automation workflow template only. Rollout into your infrastructure, connecting specific accounts and services, 1:1 setup help, custom adjustments for non-standard stacks and any consulting support are provided as a separate paid service at an individual rate. To discuss custom work or 1:1 help, contact via Telegram: @gleb923.