Email ticket handling with AI routing, Gmail responses,

This workflow automates customer support email processing using AI: it classifies incoming messages, routes them to specialized agents, sends replies via Gmail, logs all tickets in Google Sheets, and escalates urgent cases to Slack. Built on n8n with LangChain agents, it leverages a vector knowledge base in Pinecone powered by Google Drive documents. Ideal for SaaS teams using Google Workspace who want scalable, intelligent support.

## Who it´s for
- Companies with high volume of customer email inquiries
- SaaS product support teams using Google Workspace
- Support departments aiming to automate responses using AI and knowledge bases
- Managers needing ticket logging and urgent case escalation
- IT teams implementing smart request routing systems

## What the automation does
- Triggers on new emails received via Gmail
- Classifies message intent using OpenAI (technical support, billing, urgent case, general inquiry)
- Routes the request to a dedicated LangChain-powered AI agent
- Agents use Google Gemini and a Pinecone-hosted vector database built from Google Drive docs
- Generates accurate responses and sends them via Gmail
- Logs all interactions in Google Sheets
- Escalates urgent tickets to a Slack channel for immediate human attention
- Automatically indexes new Google Drive files into Pinecone for up-to-date knowledge retrieval

## What´s included
- Ready-to-use n8n workflow with LangChain agent logic
- Trigger and conditional routing setup
- Integrations with Gmail, Google Sheets, Slack, Google Drive, Pinecone, and Google Gemini
- Basic text guide for deployment and adaptation

## Requirements for setup
- n8n instance with workflow execution access
- OpenAI and Google Gemini API keys
- Google Workspace account (Gmail, Drive, Sheets)
- Slack workspace with messaging permissions
- Pinecone account for vector knowledge storage

## Benefits and outcomes
- Reduces response time to minutes
- Fully automated classification and routing without manual input
- Lowers support team workload by resolving common queries autonomously
- Centralized ticket logging in Google Sheets for performance tracking
- Reliable escalation of critical issues via Slack
- Self-updating knowledge base through Google Drive → Pinecone sync
- Scalable architecture for growing inquiry volumes

## Important: template only
Important: you are purchasing a ready-made automation workflow template only. Rollout into your infrastructure, connecting specific accounts and services, 1:1 setup help, custom adjustments for non-standard stacks and any consulting support are provided as a separate paid service at an individual rate. To discuss custom work or 1:1 help, contact via Telegram: @gleb923.