AI customer support in Telegram: answers from docs with

This automation template enables fast deployment of AI-powered customer support in Telegram using up-to-date internal documentation (Google Doc) as a knowledge base. When users ask questions, Grok-4 analyzes the document content, considers conversation history, and generates accurate, context-aware responses—without manual lookup or delays.

## Who it´s for
- Small business owners looking to automate Telegram customer support
- Startups with limited support teams needing initial automation
- HR specialists building internal bots for company policy Q&A
- Technical experts using documentation as an AI assistant foundation
- Admins of private Telegram communities offering VIP support

## What the automation does
- Receives incoming user messages from Telegram
- Routes queries to a LangChain agent with Grok-4 using Google Doc as a RAG knowledge source
- Maintains conversation context via memory buffer for coherent follow-up replies
- Generates and sends AI-powered responses back via Telegram bot
- Handles clarifying questions while preserving dialogue history

## What´s included
- Ready-to-use n8n workflow
- Trigger logic for new Telegram messages
- Integrations with Telegram Bot API, Google Docs API, and xAI Grok
- Pre-configured LangChain agent with RAG and memory setup
- Basic text guide for adaptation to your accounts

## Requirements for setup
- n8n account with workflow execution access
- Telegram bot token (via @BotFather)
- Google Doc with prepared documentation accessible via Google Drive API
- xAI API key for Grok-4 access

## Benefits and outcomes
- Reduced workload on support teams
- Instant 24/7 responses to users
- Up-to-date answers based on live documentation
- Natural interaction with preserved conversation context
- Fewer errors in answering common questions
- Fast deployment without coding

## Important: template only
Important: you are purchasing a ready-made automation workflow template only. Rollout into your infrastructure, connecting specific accounts and services, 1:1 setup help, custom adjustments for non-standard stacks and any consulting support are provided as a separate paid service at an individual rate. To discuss custom work or 1:1 help, contact via Telegram: @gleb923.