Process multilingual WhatsApp and email requests with…

This automation workflow enables fast, centralized handling of customer inquiries in multiple languages via WhatsApp and email. It’s designed for international companies and support teams that need to respond quickly while maintaining high-quality communication across linguistic barriers.

## Who it´s for
- International companies receiving customer requests in multiple languages
- Support teams using WhatsApp and email as primary communication channels
- Businesses aiming to improve response speed to client inquiries
- Teams needing centralized logging of incoming messages
- SaaS projects with a multilingual user base

## What the automation does
- Receives messages from WhatsApp and email via IMAP/SMTP and API
- Normalizes text input and identifies message source
- Translates messages into English using Google Translate API
- Generates a brief summary and determines priority (e.g., based on keywords like ´urgent´)
- Sends alerts to the admin via email and WhatsApp
- Logs full request context in Google Sheets
- Sends an automated acknowledgment to the customer in their original language

## What´s included
- Ready-to-use n8n workflow
- Trigger and handler logic using Code Node (JavaScript)
- Integrations with WhatsApp, Email (IMAP/SMTP), Google Sheets, and Google Translate API
- Basic written instructions for setup and adaptation

## Requirements for setup
- n8n instance (cloud or self-hosted)
- Access to WhatsApp Business API or third-party provider (e.g., 360Dialog)
- SMTP/IMAP access to an email account
- Google Cloud project with Google Translate API enabled
- Google Sheets access for logging

## Benefits and outcomes
- Reduced response time to customer inquiries
- Elimination of language barriers for support staff
- Centralized storage of all requests in a single spreadsheet
- Automatic detection of urgent cases for immediate attention
- Professional brand image through instant acknowledgment of requests
- Time savings by eliminating manual translation and reply tasks

## Important: template only
Important: you are purchasing a ready-made automation workflow template only. Rollout into your infrastructure, connecting specific accounts and services, 1:1 setup help, custom adjustments for non-standard stacks and any consulting support are provided as a separate paid service at an individual rate. To discuss custom work or 1:1 help, contact via Telegram: @gleb923.