Intercom support QA with coaching feedback and Google S

This workflow automates quality assurance for customer support conversations in Intercom. It triggers when a chat is closed, analyzes the full transcript using AI, evaluates key interaction metrics, logs results into Google Sheets, and generates personalized coaching feedback for agents when performance is below threshold. Ideal for support leads and SaaS companies managing high-volume customer interactions.

## Who it´s for
- Support managers who need to automate agent performance reviews
- Call center leaders aiming to improve service quality through structured feedback
- SaaS companies with active Intercom usage and large conversation volume
- Teams deploying AI bots but needing oversight on handoff logic and user experience
- HR and L&D specialists using real conversation data for onboarding and training

## What the automation does
- Triggers via webhook on `conversation.admin.closed` event in Intercom
- Fetches full conversation history and filters spam or irrelevant test messages
- Structures messages by role: user, bot, admin
- Sends data to two LangChain-based AI agents: one scores response quality (speed, clarity, tone), another analyzes conversation flow (message count, last responder)
- Merges results and logs them into Google Sheets
- Generates personalized coaching insights for agents when score ≤3

## What´s included
- Ready-to-use n8n workflow
- Webhook trigger and handler logic
- Integrations with Intercom, Google Sheets, and OpenAI via API
- Basic text guide for setup and adaptation

## Requirements for setup
- n8n instance (cloud or self-hosted)
- Intercom account with read access to conversations and webhook configuration rights
- Google Cloud / Workspace account with Google Sheets access
- OpenAI API key for AI agent operations

## Benefits and outcomes
- Automated QA without manual chat audits
- Personalized feedback accelerates agent growth
- Team-wide performance trends visible via Google Sheets analytics
- Identifies flaws in bot logic and escalation paths
- Speeds up onboarding using real-world examples
- Reduces managerial overhead on routine quality checks

## Important: template only
Important: you are purchasing a ready-made automation workflow template only. Rollout into your infrastructure, connecting specific accounts and services, 1:1 setup help, custom adjustments for non-standard stacks and any consulting support are provided as a separate paid service at an individual rate. To discuss custom work or 1:1 help, contact via Telegram: @gleb923.