Email support automation: sentiment analysis…

This automation streamlines incoming email handling from Gmail using AI, designed for support teams needing fast response to critical issues and reduced manual workload. The system analyzes message tone, determines priority, and routes actions—from team alerts to auto-replies—based on AI output.

## Who it´s for
- Customer support teams using Gmail and Trello
- SaaS companies with high volumes of incoming queries
- Client managers aiming to automate routine tasks
- Teams that need rapid response to negative feedback
- Startups implementing incident management systems

## What the automation does
- Triggers on new Gmail messages and processes them via LangChain AI agent
- Analyzes sentiment and assigns priority level using OpenAI
- Sends urgent cases to Slack and creates Trello cards instantly
- Sends templated automated replies via Gmail for standard inquiries
- Logs all emails into Google Sheets with priority tags, timestamps, and processing type

## What´s included
- Ready-to-use n8n workflow
- Trigger and conditional logic based on AI analysis
- Integrations with Gmail, Slack, Trello, and Google Sheets
- Basic text guide for setup and adaptation

## Requirements for setup
- n8n instance with workflow execution access
- API access to Gmail, Slack, Trello, and Google Sheets
- Valid credentials and permissions to connect services in n8n
- Pre-configured Google Sheet for logging

## Benefits and outcomes
- Reduces response time for urgent issues to minutes
- Centralized tracking of all requests via Trello and Google Sheets
- Lowers manual effort through automated responses
- Minimizes risk of missing negative feedback or incidents
- Enables transparency and scalability in support operations

## Important: template only
Important: you are purchasing a ready-made automation workflow template only. Rollout into your infrastructure, connecting specific accounts and services, 1:1 setup help, custom adjustments for non-standard stacks and any consulting support are provided as a separate paid service at an individual rate. To discuss custom work or 1:1 help, contact via Telegram: @gleb923.