# Processes M365 service alerts: AI summary and Slack notification
This automation workflow helps IT teams respond faster to Microsoft 365 service disruptions by turning technical email alerts into clear, structured notifications in Slack — fully automated and human-free.
## Who it´s for
- IT administrators managing Microsoft 365 infrastructure
- DevOps engineers monitoring service stability
- Support teams informing users about outages
- Technical managers needing real-time service status updates
## What the automation does
- Monitors incoming emails from Microsoft about service outages or recovery
- Extracts incident text and link using Cheerio
- Sends data to OpenAI for concise summarization based on status (outage, warning, resolved)
- Builds a Slack message using Block Kit with a ´Details´ button
- Posts the alert to a designated Slack channel
- Deletes the processed email from Outlook inbox to prevent duplication
## What´s included
- Ready-to-use n8n workflow
- Trigger logic based on new emails from Microsoft
- Integrations with Microsoft Outlook, Slack, and OpenAI API
- Basic textual instructions for setup and adaptation
## Requirements for setup
- n8n account with workflow editing access
- Microsoft Outlook email access (via IMAP/SMTP or Graph API)
- Slack workspace with bot permissions and message posting rights
- OpenAI API key
## Benefits and outcomes
- Reduced response time to M365 incidents
- Automatic filtering and deduplication of alerts
- Clear, actionable Slack notifications with context and direct links
- Lower operational load through autonomous processing
- Centralized communication channel for service status
- Instant visibility into incident scope (e.g., affected regions)
## Important: template only
Important: you are purchasing a ready-made automation workflow template only. Rollout into your infrastructure, connecting specific accounts and services, 1:1 setup help, custom adjustments for non-standard stacks and any consulting support are provided as a separate paid service at an individual rate. To discuss custom work or 1:1 help, contact via chat
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