Auto-sort feedback with GPT-4 to Discord channels

# Analyzes feedback with GPT-4 and routes to the correct Discord channel

This automation template enables fast, AI-powered triage of incoming user feedback without manual intervention. Using GPT-4, it analyzes message content, categorizes it as a success story, urgent issue, or regular ticket, and automatically forwards it to the appropriate Discord channel—support, IT, or customer success—ensuring faster response times and reduced workload.

## Who it´s for
- Support teams needing automated sorting of user messages
- IT departments responding to critical incidents from feedback
- Customer success managers collecting positive user stories
- SaaS companies handling high volumes of user feedback

## What the automation does
- Receives user messages via HTTP webhook (e.g., from a feedback form)
- Sends the feedback text to GPT-4 for analysis and classification
- Determines category: success, urgent issue, or regular ticket
- Parses the result and structures the output
- Routes the notification to the correct Discord channel
- Supports manual test runs via the Execute trigger

## What´s included
- Ready-to-use n8n workflow
- Trigger logic (webhook and manual execution)
- Integrations with OpenAI, Discord API, and HTTP Webhook
- Basic setup and adaptation guide

## Requirements for setup
- n8n account with workflow editing access
- OpenAI API key with GPT-4 access
- Discord server access with permissions to manage channels and bots
- Configured HTTP webhook endpoint for receiving feedback

## Benefits and outcomes
- Automated feedback categorization without manual review
- Faster incident routing to responsible teams
- Reduced response time for critical issues
- Streamlined collection of success stories for marketing
- Fewer errors in manual sorting
- Scalable: handles any volume of incoming messages

## Important: template only
Important: you are purchasing a ready-made automation workflow template only. Rollout into your infrastructure, connecting specific accounts and services, 1:1 setup help, custom adjustments for non-standard stacks and any consulting support are provided as a separate paid service at an individual rate. To discuss custom work or 1:1 help, contact via chat