# MCP server for AI agents to manage Zendesk tickets, users, and organizations
This automation template sets up an MCP server using n8n that acts as a secure middleware layer between an AI agent and Zendesk. It enables AI agents to perform CRUD operations—create, read, update, delete—on tickets, users, and organizations via AI tool calls, providing centralized and controlled access to customer support data.
## Who it´s for
- Support teams using AI assistants to handle Zendesk ticketing workflows.
- Developers building AI agents with Zendesk API access via LangChain.
- SaaS companies automating customer support through standardized MCP servers.
## What the automation does
- Receives tool calls from an AI agent (via LangChain).
- Routes requests to corresponding Zendesk operations: create, search, update, or delete tickets, users, and organizations.
- Provides a unified interface for all interactions with the Zendesk API.
- Supports bulk operations, such as retrieving multiple tickets by user IDs.
- Exposes endpoints as a REST API for integration with external AI systems.
## What´s included
- Ready-to-use n8n workflow.
- Logic for routing AI tool calls to Zendesk actions.
- Integrations with Zendesk via REST API.
- Basic text instructions for deployment and adaptation.
## Requirements for setup
- n8n instance (cloud or self-hosted) with access.
- Zendesk account with API credentials (subdomain, email, API token).
- AI agent configured with LangChain and capable of calling external tools.
## Benefits and outcomes
- Faster response times by enabling AI agents to directly access support data.
- Reduced workload for human agents by automating routine tasks.
- Enhanced security through centralized access control to Zendesk.
- Easier scaling of AI-powered support solutions within existing infrastructure.
- High flexibility: new operations can be added without modifying AI logic.
## Important: template only
Important: you are purchasing a ready-made automation workflow template only. Rollout into your infrastructure, connecting specific accounts and services, 1:1 setup help, custom adjustments for non-standard stacks and any consulting support are provided as a separate paid service at an individual rate. To discuss custom work or 1:1 help, contact via chat
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