AI Accuracy Evaluation for Support Tickets

# Evaluate AI accuracy in support ticket categorization and prioritization

This automation evaluates the accuracy of an AI agent that classifies support tickets by category and priority. It compares model predictions against ground-truth labels from a dataset and computes matching metrics. Designed for teams building AI-powered workflows in n8n who need reliable, repeatable evaluation.

## Who it´s for
- Developers testing AI agent accuracy in ticket classification
- Automation engineers implementing workflow validation systems
- Support managers wanting to automatically audit ticket tagging quality
- Teams using n8n to build and test AI evaluation logic

## What the automation does
- Receives ticket data via HTTP webhook or from a Google Sheets row
- Sends subject and body text to an AI agent (OpenAI-based via LangChain) to predict category and priority
- Compares predicted values against expected reference values
- Computes match/non-match results and aggregates accuracy metrics
- Optionally returns evaluation results via webhook

## What´s included
- Ready-to-use n8n workflow with LangChain and OpenAI integration
- Trigger logic for both webhook and Google Sheets input
- Integrations with Google Sheets API, OpenAI, and HTTP Webhook
- Basic setup and adaptation guide

## Requirements for setup
- n8n instance with workflow editing access
- OpenAI account with valid API key
- Google Sheet containing test dataset or ability to receive webhooks
- Familiarity with JSON, API handling, and n8n node configuration

## Benefits and outcomes
- Automated accuracy testing without manual review
- Fast iteration when refining prompts or agent logic
- Objective performance metric for comparing workflow versions
- Support for both real-time (webhook) and batch processing (Google Sheets)

## Important: template only
Important: you are purchasing a ready-made automation workflow template only. Rollout into your infrastructure, connecting specific accounts and services, 1:1 setup help, custom adjustments for non-standard stacks and any consulting support are provided as a separate paid service at an individual rate. To discuss custom work or 1:1 help, contact via chat